Returns & Refunds Policy

We want every Moodwick candle to bring you comfort, warmth, and joy. If something isn’t right, we’re here to help.

Returns

• Due to the nature of candles and home fragrance products, we currently do not accept returns on used items.

• If your candle is unopened and unused, you may return it within 14 days of delivery for a refund.

• Return shipping costs are the responsibility of the customer.

Damaged or Defective Items

  If your candle arrives damaged, defective, or incorrect, contact us within 7

  days of delivery at support@moodwick.com

• Please include your order number and a photo of the issue so we can quickly make it right.

• We’ll send a replacement or issue a full refund — whichever you prefer.

Refunds

• Once your return is received and inspected, we’ll notify you if your refund has been approved.

• Approved refunds will be issued back to your original payment method within 5–10 business days.

Exchanges

• At this time, we don’t offer direct exchanges. If you’d like a different scent, simply place a new order once your refund is processed.

Non-Returnable Items

• Gift cards, sale items, and opened candles cannot be returned or refunded.

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Need Help?
We’re always here to make sure your Moodwick experience feels as cozy as your candlelight. Reach out to us anytime at support@moodwick.com